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Warranty & Returns

CRAFTSMANSHIP RETURNS

Please remember, all sales are final, we do not give refunds. But within 90 days, we observe a full guarantee on craftsmanship issues, and will either repair or replace at our discretion. We reserve the right to charge a repair fee (minimum $10) and/or return shipping fees (minimum $15.75) if we determine that the issue is beyond normal wear and tear, beyond proper sizing or care issues, or beyond manufacturers defect. Likewise, we reserve the right to charge a laundering fee (minimum $20: don’t send us dirty kilts, dammit!), if the kilt sent to us is dirty, smelly, or otherwise in need of a wash.

PLEASE NOTE: If you purchased your kilt from one of our Authorized Dealers and it’s within 30 days of the purchase date, please contact the individual retailer first to discuss your return. If it has been longer than 30 days, contact The Utilikilts Company RMA (Return Merchandise Authorization) Department to handle your exchange or repair.

HOW TO PROCESS AN EXCHANGE

  1. CALL (206) 282-4226 TO BEGIN THE RETURN PROCESS, RECEIVE OUR RMA DEPARTMENT ADDRESS, AND RECEIVE AN RMA NUMBER. KILTS RETURNED WITHOUT AN RMA NUMBER WILL BE REFUSED BY RECEIVING. WE’RE SERIOUS ABOUT THIS!

    (please note: our RMA Siren is in only in Friday through Tuesday, so, if you wish you begin the RMA process on Wednesday or Thursday, please email fixit@utilikilts.com)
  2. Once you have obtained your RMA number, pack up your kilt and send it to our RMA department (we recommend using UPS, FEDEX, or DHL for tracking purposes) You MUST put the RMA number on the outside of the box, or we will refuse shipping.
  3. Once we have received your kilt, we can complete your RMA with the appropriate actions. If we have any questions or need any further information, we will contact you.

EXCHANGES

Wanna swap colours, styles, or sizes? Check this:

We accept exchanges of new, unworn and unwashed kilts, within 30 days of purchase. Exchanges are subject to a $20 restocking fee. Customer is responsible for shipping to and from The Utilikilts Company RMA Department.

RESTOCKING FEE? WTF?

Listen, we go through a lot of trouble to make sure that you order your kilt in the right size the FIRST TIME. We even went so far as to invent our own sizing system, based on a standard method of sizing (an inch is an inch is an inch, dig?), so that there’d be no confusion. Hell, we actually STOP you in the purchasing process, TWICE, to give you a popup about proper sizing. Anyone who knows anything about sales tells us that’s nuts, but we want you to get a kilt that fits correctly.

That said, it costs us time and money to handle your return, take that kilt back from you, put it back through our rigorous QC process, retag it, and put it back into our inventory systems. That’s what the restocking fee is for. You will not get out of the restocking fee, no matter how many strings you try to pull. Deal.

NON-WARRANTY REPAIR

Need your kilt fixed? We can help!

After 90 days: Customer pays for shipping to UK, repair fee (minimum $10) and return shipping (minimum $15.75). If you send us a dirty kilt, we WILL charge you a laundering fee. Be nice and wash that thing before sending it to us. Our seamstresses thank you, in advance.